Privacy Policy

When you contact us or book a service, we collect information you provide directly. This includes your name, phone number, email address, and service address.

We also collect details about your drain issue, such as the type of problem and any relevant history, to help our technicians serve you better.

If you visit our website, we automatically collect certain technical data like your IP address, browser type, and pages you view. We use this to improve our site and services.

We use your information to schedule and provide drain cleaning services, communicate with you about your appointment, and follow up on the work we performed.

We may also use your contact details to send you service reminders, special offers, or updates about Troy Drain Pros. You can opt out of marketing messages at any time.

We use website data to analyze traffic and improve your online experience.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. If you disable cookies, some parts of our website may not work as intended.

We use third-party analytics tools, like Google Analytics, to collect information about how visitors use our website. These tools help us understand traffic patterns and improve our services.

These third parties may collect data such as your IP address, browser type, and pages visited. They operate under their own privacy policies, and we encourage you to review them.

We do not sell or rent your personal information. We may share your data with trusted service providers who help us operate our business, such as scheduling software or payment processors. They are required to keep your information confidential.

We may also disclose your information if required by law or to protect the rights, property, or safety of Troy Drain Pros, our customers, or others.

We keep your personal information only as long as needed to fulfill the purposes described in this policy, unless a longer retention period is required by law.

When we no longer need your information, we securely delete or anonymize it.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include physical, electronic, and procedural safeguards.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we work hard to keep your data safe.

You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing.

To exercise these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.